Satisfaction Guarantee – We want you to be completely happy with your purchases from Jasper’s. However, if for any reason you are not satisfied with any item purchased, you may return it within 30 days. Simply ship the item back with a completed Return Authorization Form and your original invoice, and we will refund the item’s purchase price. Please note: return shipping charges are not refundable.
Product Support – If you have any beer- or wine making questions, please call us at (603) 881-3052 during business hours. You may also e-mail questions to [email protected] We generally answer e-mail within one business day.
Equipment Warranty – Within one year from the purchase time, we will either repair or replace any defective equipment.
Liquid Yeast – Upon shipment arrival, it is critical that the Wyeast Activator Packs be refrigerated. We recommend using your ingredients soon after purchase. However, the Wyeast Activator Packs may be stored in the refrigerator for up to three months from the time of purchase. With proper activation, the Wyeast packs should inflate within 5 days. If a pack fails to inflate within 5 days, we will replace the item for no cost. However, It is the brewer’s responsibility to determine the yeast’s viability (the pack’s inflation) before brewing. Never brew with inactive yeast. We only warranty yeast that fails to activate. We cannot replace a batch that does not properly ferment.
Perishable Ingredients – All of our ingredients are guaranteed for 3 months from the time of purchase. Upon delivery of ingredients, yeast, hops and liquid malt extract should be refrigerated. Do not brew with ingredients if you think you have a problem. Contact us instead. It’s the customer’s responsibility to employ proper procedure or otherwise not do anything off-the-wall or totally insane.
Jasper’s offers flat-rate shipping for just $7.99 within the contiguous United States. Orders usually ship within 1 to 4 business days. Depending on your time zone, delivery usually takes between 1 to 5 business days. Jasper’s does not ship internationally or to APO addresses. Residents of Alaska or Hawaii do not qualify for the $7.99 flat-rate shipping program. Such residences will be charged the actual shipping cost.
Please note: due to the shipping times involved, we cannot guarantee the viability of liquid yeast shipped beyond the contiguous United States. If you live in Alaska or Hawaii, Jasper’s recommends you order dried yeast with the beer recipes.
Our number one goal at Jasper’s is that that our customers have a pleasurable shopping experience. Consequently, if you are unsatisfied with any product for any reason, you may return it for a refund or an exchange. The customer is responsible for the return shipping costs. In the event of a shipping error, or if you have received damaged merchandise, then Jasper’s will assume the return shipping cost via ground transportation.
Prices and policies may change without notice. We do our best to keep things up to date, but many of our items, such as hops, are purchased from importers at market prices, which experience great volatility.
If you need to return an item, please print our Return Authorization Form and follow the instructions.
Please send all returns to:
Jasper’s Homebrew & Winemaking
4 Temple St.
Nashua, NH 03060